Customer Service : [email protected]
Important Customer Information
In stock orders are shipped within 1-2 business days (FEDEX tracking details provided). Un-stocked orders require a special order from the manufacturer and ship within 7-14 business days. Your credit card will not be charged if your order is not in stock or readily available from the manufacturer.
If you have an order in pending status with AudioBuy International which requires urgent attention - Please include the word 'Urgent' in the subject line of your email. This will ensure your enquiry is pushed to the top of our response queue and you can expect a reply within 12 hours. Please include your order number in all correspondence.
Undeliverable International Items
Some large and heavy items are not eligible for international shipping and we suggest that you check with us before placing your order if your item may fall into one of these categories: Many items with the exception of some large speakers and large format mixers are able to be shipped internationally.
Do you accept Cash on Delivery?
Sorry, we currently do not offer an option to pay for your order upon receipt of your parcel.
However, we are confident that we have a payment option available that suits you. They include but are not limited to : Paypal, MasterCard, American Express, Discover, JCB, and Diner's Club.
Tracking Your Order
When your order has shipped , your FEDEX tracking information will be emailed to you. We ship internationally with FEDEX to ensure fast delivery and trackable order status from the time your order is dispatched until final delivery.
International Shipping Returns & Exchanges
All international customers will be responsible for shipping costs involved in returning product back to our premises for store credits or item replacements. If you have questions about our international shipping policies please contact us before you make your purchase.
Here are a few of the most frequently asked questions that we receive and answer. Hopefully this page answers your questions as well! If not, please send us an email with your inquiry and we'll do our best to answer you right away. We try to ensure that in-stock orders are processed within 48 hours of the order being placed, but some circumstances may prevent this (IE. Stat Holidays). We ship all orders as soon as possible. Once your order leaves our warehouse you will receive an email with tracking information. All delivery times listed are measured in Business Days, meaning Monday-Friday.
All items sold on the AudioBuy International website are covered under consumer law and Paypal Buyer Protection. All items sold can be returned or replaced if they arrive damaged or experience manufacturer defects during our 1 year warranty period.
Electrical Products / Voltage Compatability
Electronic products listed on the AudioBuy International website are shipped from the USA. Depending on the product , its operating voltage will either be 110VAC or 100-240VAC for global use. Most manufacturers of electronic items set their products to operate at all voltages (100-240VAC) while some manufacturers such as 'Marshall Amplifiers' manufacture 110VOLT units inside the American market.
Most of the products listed on the AudioBuy International website operate at 100-240VAC which will function correctly in all countries. However , some products we ship are set to operate at 110VOLT which may require a step down transformer or fuse change in order to function correctly in your country. Please contact us before purchasing if you have any questions related to the operating voltage of any electronic product.
Frequently Asked Questions
Are there warranties on my purchase?
All items are covered by their respective manufacturer warranties. Warranty repair and tech support applies to all merchandise which has developed a manufacturer defect during it's application and will not be covered under mis-use or incorrect application of it's intended use. Please contact us if you have any questions about our warranty policy.
How do I track my order?
Once an order has been shipped, we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier's website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us.
How much is shipping?
All products listed on our website include free international shipping.
Do you price match?
If you see a lower price from a reputable company, please contact us and we will attempt to match or beat it! Please contact us with the product name and supporting documentation the item is listed on another website at a lower price.
What if I want to return an item for a full refund?
We want to provide a great worry-free shopping experience for our customers, so we do offer a return policy. If it is within 30 days of the item being delivered, please contact us to request an RMA for refund. We do charge a standard 15% restocking fee (EXCLUDING defective, damaged, and DOA items). We do NOT charge a restocking fee if you choose to exchange or apply the purchase price into another purchase. Defective/DOA items can be exchanged for a new working unit, or a full refund. We do NOT accept any returns, exchanges or refunds for any books, and/or any OPENED software or CD/DVDs, mouthpieces, and harmonicas.